Refund and Returns Policy

Thanks for shopping at elitegardentools.shop, your trusted destination for garden supplies. We care about your satisfaction, and to ensure a smooth and transparent experience, please review our detailed return and refund policy below.

In-Store Purchases

If you purchased an item from our physical location, simply return it to:

Elite Garden Tools, W Gourdie Industrial Estate, Dundee DD2 4SN, United Kingdom

Please ensure you have the receipt, sales advice, or order confirmation along with the original method of payment. We will gladly offer an exchange or full refund where applicable.

Online Orders – 60-Day Return Period

We offer a 60-day return window beginning from the day your item is delivered. Items returned after this period will not be accepted.

Eligible Returns

To qualify for a return, items must:

• Be in new, unused, and uninstalled condition

• Include all original tags, packaging, accessories, and manuals

• Be returned in the same condition as received

How to Start a Return

To initiate a return, please:

• Email us at support@elitegardentools.shop

• Include your order number, reason for return, and photos if applicable

• We will provide you with a Return Authorization (RA) and return instructions

Returns without prior authorization will not be accepted.

Return Shipping Policy

Defective or Incorrect Products:
We will provide a prepaid return label at no cost to you.

Buyer’s Remorse (e.g., changed mind):
You are responsible for return shipping costs.
You may choose your own courier or request a return label from us (the cost will be deducted from your refund).
Original shipping charges are non-refundable, unless the return is due to our error.

Exchanges

Received a damaged, defective, or incorrect item?
No problem! Contact us within 48 hours of delivery, and we’ll:

• Arrange a replacement

• Provide free return shipping for the faulty item

Refunds

Once we receive and inspect your return:

• You will receive an email confirmation of our decision

• If approved, refunds will be processed to your original payment method within 5 to 10 business days

• Please allow additional time depending on your bank or payment provider

Restocking & Restoration Fees

We believe in transparency and fairness:

• No restocking fees

• No hidden restoration or repackaging charges

Non-Returnable Items

We do not accept returns on:

• Used, damaged, or installed items

• Items without original packaging or missing accessories

• Returns requested after 60 days

Check Your Order Upon Delivery

Please inspect your order upon receipt. If you notice any of the following:

• Visible damage

• Missing components

• Wrong item delivered

Contact us within 2 to 3 business days at support@elitegardentools.shop

Important Notes

• Always keep your return tracking number until your refund is processed

• Refunds are only issued after we receive and inspect the returned product

• Items returned without authorization or after the return window will not be processed